This policy details how Spring Colour Gardens Pty Ltd ABN 58 663 640 775 (“we”, “our” or “us”) handles the collection, storage and use of information obtained from client, prospective client, employee, prospective employee and others’ whilst interacting with us, our operation of https://www.springcolourgardens.com/ or any third-party providers we deem necessary to successfully operate (the “Service”).

 

By using our Service you accept and agree to the collection, storage, use and disclosure of your data and personal information in accordance with the terms outlined in this policy. In this policy “Personal Information” takes the meaning specified by the Privacy Act 1988.

 

1. Definitions

 

• “Personal Information” is information about or may be an opinion on an identifiable or reasonably identifiable individual.

• “Service” is interaction with Spring Colour Gardens, https://www.springcolourgardens.com/ or any third-party providers necessary to facilitate the delivery of marketed gardening services in addition to other tasks where the User and Spring Colour Gardens are both in agreement to perform the proposed contracted works.

• “User” is the client, prospective client, employee, prospective employee and other relevant parties who interact with the Service.

• “Usage Information” is data collected through automated processes attached to the Service and its use. Usage Data gives an indication of individual behaviour while using the Service and helps us improve our operations.

• “Cookies” are small data files that are placed on your device.

 

​​   2. Kinds of information collected and stored

 

Personal Information

 

The amount and type of Personal Information we collect is dependent on our relationship to the User (for example whether the User is a client or employee). Regardless, Personal Information that we may collect includes but is not limited to:

 

• Legal name

• Residential address

• Email address

• Phone number (landline and/or mobile)

• Usage information

 

Other information that we may collect and store about Users includes but is not limited to:

 

• Personal billing information including credit card and bank account details where appropriate

• Photo and video media of your property and garden with your express permission

• Resume and employment history information for individuals applying for a position of employment

• Relevant credentials and qualifications/certificates 

 

We collect but do not limit ourselves to collecting the Personal Information and other information directly from the User, affiliates of the User for which our Service may impact and third party individuals or businesses (such as acquaintances of the user and business that perform a similar service to our own). 

 

In some cases we may collect Personal Information about the User or a potential User from a third party source such as character references for the gain of employment with us. 

 

Usage Information

 

Diagnostic data may be collected whenever you visit our website. This includes but is not limited to your IP address, browser version, website activity such as the pages visited, session duration and time and date of each visit.

 

We may use cookies to collect data that informs us of your activity on our website. A cookie is a small data file that is placed on your device from a website. Using cookies and other identifiers including but not limited to scrips and tags enable us to store your preferences and improve our service.

 

You can disable the collection of cookies through your browser settings, however by doing so we cannot guarantee access to all parts of our service.

 

   3. How we use Personal Information

 

Users’ Personal Information is used for the purpose of facilitating the delivery of the Service, improving upon our Service or is used for the purpose specified upon its collection. 

 

Specific uses include but are not limited to:

 

• To identify you

• Responding to enquiries sent by you

• In order to send you information relevant to the Service

• In order to contact you should we believe you may benefit from the Service

• To process job applications

• To manage any account you may have with us

• To process payments, send billing instructions or follow up on overdue payments

• To analyse the use of our Service and to make informed improvements

• To protect our interests or settle disputes

• For any purpose reasonably expected to be necessary to facilitate the Service

• For any purpose you consent to

 

Your personal information may, from time to time be used to send you marketing and promotional material. Receiving such contact is optional and you can change your communication preferences through the links provided within the referred to communications.

 

​   4. Disclosure of personal information

 

Additional to any disclosures previously stated in section 3 we may disclose data that we collect and personal information provided to us by the user:

 

• For any purpose specified upon the provision of data by the user

• In the case of a sale, transfer or restructure of the entity

• If required to by law or in the act of corporation with legal authorities

• If we deem the disclosure of personal information and data as necessary to protect our rights, assets or safety, employees, customers and other related parties.

• For the purposes of providing the Service

 

We may from time to time disclose Users’ Personal Information to third party providers of services relevant to the enquired needs of the User in cases where we for any reason are unable to perform the service needed by the client. In such cases, we may receive commissions of the disclosure of Personal Information where the client enters into contracted works with the relevant third party. 

 

​   5. Personal information collected by third parties

 

Parts of our Service require the use of third-party service providers. In the course of the Service these third parties may collect and store your personal information and we cannot 100% guarantee the purpose for which such information is used. Third parties that we operate through include but are not limited to:

 

• Wix

• Google analytics

• MYOB

 

We encourage you to investigate the privacy policies of any third-party service providers we are affiliated with.

 

​   6. Security and storage of personal information

 

We take the security of stored personal information very seriously. All personal information is disclosed on a need-to-know basis and only upper management can distribute your personal information to other staff members.

 

Whilst we implement strict measures and take all reasonable preventative steps to protect your information we cannot guarantee the absolute security of transferring and storing data through web services and electronic software.

 

We store and retain your personal information for as long as is necessary to perform the Service and the functions outlined in this policy in addition to complying with applicable laws, protecting our interests and resolving any disputes that may arise.

 

We store and retain your usage information for the purpose of analysing our users’ activity whilst interacting with the Service, assisting us in improving our service for you and others.

 

When your personal and usage information is no longer necessary for any of the uses or disclosures referred to in this policy, we may remove it from our records.

 

   7. ​Overseas transfer of personal information

 

As a business operating solely in Australia, we won’t transfer your personal data to an overseas premises or business.

 

We cannot however guarantee that third-party service providers who we use to provide our Service do not store your personal information on servers outside Australia.

 

​   8. Changes to our privacy policy

 

We may from time to time update and make changes to this privacy policy. We advise all Users therefore to regularly review the contents of this policy. Users will be notified via email upon any changes to the contents of this policy and may view such changes on this page. 

 

​   9. Access and update your personal information or make a complaint

 

You have the right to access and alter the personal information we hold about you. To find out how please contact us by sending an email specifying your enquiry to hello@springcolourgardens.com.

 

If you have a complaint about how your personal information has been handled, please don’t hesitate to contact us at hello@springcolourgardens.com.

 

For all enquiries or complaints regarding this policy we will take all reasonable action and an appropriate amount of time to address and/or resolve your enquiry or complaint where it is commercially viable to do so without intruding or violating the privacy of others.